Delivery and Returns

Delivery

We aim to despatch your order within one working day. Orders over £20 have free standard delivery within the UK. Standard deliveries are made by Royal Mail or Air Mail, with larger or more valuable orders going via one of our couriers. Our special Express service is via courier.

 Destination

 Service

 Price

 Delivery Time, from despatch

 United Kingdom

 Standard

 £2.75 for 1st book, then 0.75p per book

 3-5 days

 United Kingdom

 Express

 £5.00 per order

 next day*

 United Kingdom

 Saturday

 £10 per order

 (delivery on Saturday of that week)**

 Europe (EU)

 Standard

 £5.00 for 1st book, then £2.50 per book

 7-10 days

 Rest of World

 Standard

 £6.00 for 1st book, then £3 per book

 7-14 days

 

*Express deliveries are usually next working day when order placed before 2pm. Available to most UK postcodes. For exceptions please see here.

**Order must be placed before 2pm, the previous Friday. Available to most UK postcodes. For exceptions see here.

 

Incorrect/damaged item(s)

If your order is damaged on delivery, or if we’ve sent you the wrong item(s), please Contact Us and provide us with your order number and details of the problem.

 

Cancellations

You can cancel pre-orders up to the publication date. If you want to cancel an order for an item that is already available, please Contact Us.  We aim to despatch all orders as quickly as possible, and if we have already done so please Contact Us to return your order once you have received it.

 

Returns

We want you to be happy with your order. If you’re not and want a refund, just send your order back:

  • in the original undamaged condition
  • within 30 days of receipt of your order
  • with a copy of your receipt

You are responsible for ensuring the item is delivered safely to us, and in perfect condition. We recommend you use a tracked service that provides insurance. We’re unable to refund postage for returning your item, if you have simply changed your mind.

What you need to do:

  • fill in the return form which is at the bottom of your receipt
  • send the item and return form in the original packaging to: MyBookSource.com  Returns, 50 Cambuslang Road, Cambuslang, Glasgow G32 8NB

 

Refunds

We will refund the price of your item(s) to the original card details within 14 days. Please note: all digital downloads (including eBooks) are non-refundable.